Questions, Answered

How fast does an order ship?
Packed by hand and dispatched within one to two business days. Domestic parcels usually arrive in two to five business days after that; international in seven to fourteen.

Can I return something I have opened?
Yes — thirty days from delivery, opened and gently tried is fine. Write orders@cryocol.com and a prepaid label arrives the same day.

Do you sell samples?
Several collections include a sample or deluxe mini, and sets are the most economical way to meet a range. We do not run a separate sample store.

Where do ingredients come from?
Materials are sourced from long-standing suppliers in the U.S. and Europe, and every batch arrives with a certificate of analysis before it reaches the filling bench.

How should I store products in cold weather?
Our formulas are built for cold climates, but keep water-based products out of freezing cars and unheated porches. If a serum does chill solid in transit, let it come to room temperature and shake; texture returns fully.

Do you wrap gifts?
Every order arrives in house tissue with a hand-tied ribbon at no charge, and a gift note can be added in the cart. Receipts are emailed, never boxed.

Where do orders ship from?
Our studio in Denver, Colorado, and occasionally a partner atelier for candles and glass. You will see the origin on the tracking email.

Something arrived wrong.
Straight to orders@cryocol.com with a photograph. Replacements go out the same day; you rarely need to post anything back.