Shipping

Every order ships complimentary and insured, domestically and abroad. Orders are packed by hand at our studio and leave within one to two business days; you will receive a tracking link the moment the parcel is scanned into the carrier network.

Domestic delivery typically arrives within two to five business days of dispatch. International orders generally arrive within seven to fourteen business days, depending on local customs. Candles and fragile glass are double-boxed; serums and oils travel in sealed, leak-guarded sleeves. If an order contains both melt-prone and temperature-sensitive items in summer or deep winter, we may split it into two parcels at no charge.

You may redirect a parcel in transit through the carrier's tracking link, or write us at orders@cryocol.com before dispatch. Because every shipment is insured, lost or damaged parcels are replaced or refunded in full — simply tell us within fourteen days of the estimated delivery date.