Privacy

We keep this deliberately small. When you order, we collect the name, delivery address, email and phone number needed to get the parcel to you, and to tell you where it is. Payment is completed directly with a third-party payment processor on our secure checkout page; card numbers never touch our own systems.

We use a minimal set of cookies: the essentials that keep your cart remembered between visits, and nothing else. No advertising trackers, no cross-site profiles, no resale of data. Email is limited to your order correspondence unless you explicitly ask to hear from us.

We share order details only with the parties required to fulfil it: our fulfilment studio, the carrier, and the payment processor. Records are kept for ordinary bookkeeping periods and then deleted. You may ask, at orders@cryocol.com, to see what we hold about you, correct it, or have it deleted, and we will act within thirty days.

This policy may be updated as the house grows; the date at the foot of the page marks the current version.