Returns

Thirty days from delivery is plenty to know whether something suits your skin. If it does not, write us at orders@cryocol.com with your order number and we will send a prepaid return label the same day.

Products may be opened and gently tried — we expect them to be, that is how one learns. Refunds are issued to the original payment method within three business days of the return reaching our studio, and you are welcome to exchange for anything else in the house at the same value. Candles should be unlit for a refund; if a candle has been burned and disappointed you, tell us — we would rather fix it than argue.

Gift items follow the same window, counted from the delivery date printed on the order. Damaged or incorrect items are replaced immediately, no return required for anything under routine circumstances. Freighted sets and collector series follow the same thirty-day terms, collected from your address at our cost.